Service Fulfilment Operations Specialist, IKEA

Service Fulfilment Operations Specialist

IKEA

Location:

South Korea, Gwangmyeong

Category:

Logistics

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The role focuses on ensuring excellence in operations and quality related to service fulfilment on the market. Responsibilities include performance reporting, system setup for services, capacity usage, training service partners, managing service costs, and driving operational improvements.

Job Responsibility:

Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network connected to service fulfilment including capacity utilisation, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability
Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer
Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer
Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts
Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis
Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes, and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations
Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks
Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.

Requirements:

General understanding of IKEA business model and ways of working
Knowledge of IKEA processes and service business leading to an excellent customer fulfilment
Excellent understanding of processes and smooth communication skill set on the area of expertise
Understanding of the customer needs, demands and expectations on the market
Market/industry intelligence: understanding of KPIs used for success measures for own function and detailed oriented characteristic
Excellent knowledge of relevant IT systems/solutions/tools within service business or last mile business.

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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