Service Manager - Software Defined Networking, Sopra Steria

Sopra Steria

Location:

Luxembourg, Leudelange

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services.

Job Responsibility:

Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
Lead incident, problem, and change management processes for SDN services
Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
Manage vendor relationships, ensuring service providers adhere to performance commitments
Provide clear, data-driven reports on service performance, risks, and improvement plans
Identify areas for automation and efficiency in SDN operations
Support the adoption of emerging SDN technologies to improve agility, security, and scalability
Ensure effective knowledge management and documentation within the service team

Requirements:

Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies
Strong understanding of ITIL best practices, service operations, and IT governance frameworks
Experience managing large-scale enterprise network infrastructures in complex environments
Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
Ability to translate technical concepts into business-oriented discussions
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus
EU citizenship

Nice to have:

Proficiency in any other European language

What we offer:

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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