Service Manager, Robert Half

Service Manager

Robert Half

Location:

United States, Tafton, PA

Category:

Sales

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As the Service Manager, you will oversee our service department, ensuring a seamless customer experience and efficient operations. You will lead a team of skilled marine technicians, manage workflow, and maintain the highest standards in boat maintenance and repair services.

Job Responsibility:

Manage daily operations of the service department, ensuring timely and high-quality boat maintenance and repairs
Lead, mentor, and train a team of marine technicians and service staff to enhance technical expertise and customer satisfaction
Maintain strong customer relationships, addressing service concerns and ensuring a superior customer experience
Coordinate with the sales and parts departments to optimize service offerings and inventory management
Develop and implement service processes that improve efficiency, profitability, and safety compliance
Monitor service department performance, analyze key metrics, and implement strategies to enhance productivity
Stay updated on the latest marine industry trends, technologies, and best practices

Requirements:

Proven experience in a service management role within a boat dealership or automotive dealership
Strong knowledge of boat maintenance, marine engines, and repair techniques a plus
Excellent leadership and team management skills
Strong problem-solving abilities with a customer-centric approach
Ability to work in a fast-paced, dynamic environment
Experience with service management software and scheduling systems is a plus

Nice to have:

Experience with service management software and scheduling systems is a plus

What we offer:

Competitive salary with performance-based incentives
Comprehensive benefits package, including health insurance and retirement plans
Career growth opportunities within a dynamic and expanding dealership
Access to the latest marine technology and training programs

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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