Service Team Manager, Office Angels

Service Team Manager

Office Angels

Location:

United Kingdom, Ashford, Kent

Category:

Manufacturing

Contract Type:

Not provided

Salary:

44000.00 - 46000.00 GBP / Year

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Job Description:

Are you a dynamic leader with experience managing a Service Department? Do you have a passion for delivering exceptional customer service? Would you love to work for a thriving Manufacturing company where you can develop your career to become one of the Senior Leadership team? If so, we have the ideal position for you.

Job Responsibility:

Efficiently coordinate the scheduling and dispatching of Service Engineers across the UK
Manage workloads to ensure a balanced distribution of tasks
Tackle operational bottlenecks and scheduling conflicts swiftly
Track and analyse performance metrics, including response times and customer satisfaction
Offer day-to-day guidance and motivation to your team
Conduct engaging one-on-one meetings and dynamic team reviews
Create and implement training plans for continual skill enhancement
Promote a collaborative environment where excellence thrives
Prepare insightful performance reports for senior management
Develop corrective actions to address any areas needing improvement
Oversee all service interactions to guarantee professionalism and effectiveness
Act as an escalation point for complex issues or customer complaints
Collaborate with your team to devise solutions and provide timely feedback
Continuously scout for ways to elevate service delivery processes
Work alongside other departments to streamline workflows and enhance quality
Advocate for safety practises among service engineers operating in the field

Requirements:

Proven background managing remote teams in service across the UK or technical environments
Strong expertise in scheduling and operational coordination
Exceptional leadership, coaching, and interpersonal skills
Strong analytical and problem-solving abilities
Effective communication skills, both written and verbal

What we offer:

Opportunity to develop career to become one of the Senior Leadership team
£100 voucher for successful referral

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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