Service Writer II, Cox Enterprises

Service Writer II

Cox Enterprises

Location:

United States, Tampa

Category:

-

Contract Type:

Employment contract

Salary:

17.40 - 26.06 USD / Hour

Save Job

Apply Position

Job Description:

The Estimator II provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Job Responsibility:

Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
Monitors repair status, completion timelines, and customer communications related to approved estimates
Keeps records of repair details and completes necessary paperwork
Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
Develops positive working relationships with Estimation team members, internal stakeholders and customers
Providing excellent customer service for all internal and external customer calls
Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
Review, revise existing and generate additional repair estimates at customers request and specifications
Follows job related duties as directed by manager
Collect miscellaneous information and parts pricing from various manufacturers and vendors
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Assists with other duties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years’ experience
2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
Ability to deliver high levels of customer service and communication capabilities
Proficient oral and written communication is mandatory
Strong communication skills (written, verbal and phone) and customer service skills
Experience with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates
Has a sense of urgency daily
is action oriented
acting with a minimum of planning
Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Maintains professional but friendly demeanor
Demonstrates interpersonal and customer service skills
Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers
Excellent organizational skills with exceptional follow-through
Excellent prioritization skills with strong attention to detail
Ability to handle multiple projects in a fast-paced environment

Nice to have:

Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
Proficiency with Mitchell One or similar systems

What we offer:

Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
COVID-19 vaccination leave

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.