ServiceNow Admin/Help Desk Liaison, Robert Half

ServiceNow Admin/Help Desk Liaison

Robert Half

Location:

United States, Bloomington, MN

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations.

Job Responsibility:

Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support
Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs
Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests
Develop strategies to improve efficiency and address system/process gaps proactively
Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support
Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment
Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11
Provide knowledge and leadership in addressing system concerns for users
Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives

Requirements:

Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role
1+ year of proven experience and familiarity with ServiceNow IT Service Management (ITSM) and application functionality
Ability to handle escalated support tickets
Strong organizational skills to handle multiple tasks
Comfortable wearing multiple hats in a growing environment

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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