ServiceNow ITOM Technical Consultant, Inetum

Inetum

Location:

Bulgaria, Sofia

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking ServiceNow IT Operations Management Technical Consultants to join our highly motivated and dynamic team in Sofia. We value diversity and welcome candidates from a wide range of experiences and backgrounds who are eager to grow and excel in the world of ServiceNow technology consulting and professional services.

Job Responsibility:

Requirement gathering and analysis - Understand business requirements and translate them into ITOM solutions. Analyze existing IT operations processes to identify opportunities
Implementation of ITOM Solutions - Configure and implement ServiceNow ITOM modules, such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Design and deploy Configuration Management Databases (CMDB) to ensure accurate and reliable asset and configuration data
Technical expertise - Use best practices for ITOM implementations, troubleshoot and resolve technical issues
Collaboration and communication - Provide technical expertise and guidance
Continuous improvement - Stay updated with ServiceNow releases and leverage new features to be able to enhance ITOM capabilities, review and optimize ITOM implementations to improve performance
Client relationship - Build strong relationships with clients by understanding their business challenges and delivering impactful solutions
Be prepared to travel up to 25% of the time

Requirements:

Fluent English (verbal and written)
BSc or MSc in IT, Business, or equivalent professional experience
Experience with implementation of ServiceNow ITOM modules
Solid understanding of networking concepts
Experience with operating systems administration – Windows, UNIX/Linux
Proficiency with SQL and database technologies
Proficiency in scripting languages like JavaScript, Python, Bash, PowerShell or others
Strong interpersonal skills, team work, responsibility, effective communication, analytical thinking, attention to detail

Nice to have:

Experience in IT and/or a customer-facing consulting role
Exposure to working with enterprise-level customers
Any ServiceNow ITOM trainings and certifications
Understanding the concept around Configuration Management Databases (CMDB)
Experience with any cloud service providers such as AWS, Azure, GCP or VMware
Knowledge around 3rd party tools such as Dynatrace, AppDynamics, HPE/OpenText
JavaScript courses and/or certifications

What we offer:

Competitive remuneration package
24 paid vacation days
Flexible working arrangements
Comprehensive health insurance
Opportunities for training and certifications
A positive working environment with a strong team spirit

Additional Information:

Job Posted:

March 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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