ServiceNow System Administrator, Inetum

ServiceNow System Administrator

Inetum

Location:

Portugal, Lisbon

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Job Responsibility:

Setup the ITSM module (Change Management, Service Requests, Incident Management, Problem Management)
Improve business processes and manage continuous improvements projects
Analyze current environment and propose automation when ever possible
Manage technical documentation
Maintain Service catalog and Service level Management
Coordinate upgrades and changes to ServiceNow instance
Manage permissions and accesses (roles, users and groups)
Maintain instance performance by regular checkups
Troubleshoot day-to-day operations and system issues
Deploy update sets from non-prod environments
Set-up notifications and alerts
Set-up and schedule reports
Manage CMDB health
Manage access control lists and scripts (like server and client scripts)
Develop and manage standard load template to import data
Resolve incidents and fulfill routine Service requests
Provide process training to business owners

Requirements:

Bachelor’s degree in computer science or equivalent
Minimum of 3 years of experience on a similar role
Strong knowledge on both CMDB and ITSM modules
Experience in ServiceNow ITSM and workflows
Proven experience with ServiceNow (configuration, administration, development, management and deployment)
Experience with Javascript, HTML, XML and Web services REST, API, SOAP
Good level of English (mandatory)

Nice to have:

ServiceNow CSA Certification and ServiceNow ITSM Fundamentals
ITIL Foundation
Knowledge in Infrastructure and ITOM

Additional Information:

Job Posted:

March 29, 2025

Employment Type:

Fulltime

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