Services Observability and Analytics Specialist, Citi

Services Observability and Analytics Specialist

Citi

Location:

Singapore, Singapore

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms infrastructure for the purposes of Observability, Analytics, and Monitoring. This role is part of a larger global team responsible for managing the integration of authentication platforms that are leveraged by all businesses across Citi.

Job Responsibility:

Gather monitoring, analytics requirements, including both dashboard and report visualizations
Develop a solution using existing tools for meeting these requirements
Implementing these solutions, including documentation and knowledge transfer
Perform post-deployment testing of solutions in individual environments
Troubleshooting incidents and problems in a timely resolution as defined in SLAs
Capacity, Performance and Stability validations

Requirements:

Bachelor's Degree (Engineering, Mathematics, or IT related field) or equivalent work experience
Experience with critical production support, upgrades, and project lifecycle/SDLC processes
Well versed with creating Python scripting and/or Shell scripting
Knowledgeable in Observability fundimentals and principles

Nice to have:

Well versed in AppDynamics or similar Observability Platform
Conversant in Linux-based environments (preferably RHEL) that includes being conversant in terminal commands and developing shell scripts
Familiarity with IT Service Management processes and tools such as a Service Now
Exposure to one or more of the following: Splunk queries/processing language
Platforms such as Angular or Tomcat
BI product such as Tableau
Autosys scheduling and promotion
Github/Bitbucket for source code management

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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