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The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role. This involves completing basic operations and management skills training and learning key aspects of the business while enhancing customer loyalty through excellent service. Upon completing the training program, candidates may be promoted to Operations Supervisor or Shift Supervisor.
Job Responsibility:
Work effectively with store management and store crews
supervise the store’s crew through assigning, directing and following up of all activities
effectively communicate information both to and from store management and crews
assist customers with their questions, problems and complaints
promote CVS customer service culture (Greet, offer help, and thank)
handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
maintain customer/patient confidentiality.
Requirements:
Deductive reasoning ability
analytical skills
computer skills
advanced communication skills
ability to work a flexible schedule, including some early morning, overnight and weekend shifts
ability to work overtime as needed.
Nice to have:
Experience in retail.
What we offer:
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and retiree medical access.
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