Smart Hands Technician, Robert Half

Smart Hands Technician

Robert Half

Location:

United States, Jacksonville

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a Smart Hands Technician to join our IT team and provide on-site support for data center equipment and operations. As a Smart Hands Technician, you will assist with hardware installations, troubleshooting, and maintenance in a dynamic and fast-paced environment. The ideal candidate will be able to follow detailed instructions, respond to technical requests quickly, and adapt to evolving priorities.

Job Responsibility:

Perform physical installations and de-installations of servers, network devices, cabling, and other hardware in the data center environment
Execute structured cabling tasks, including patch panel terminations, cable testing, and labeling
Assist in equipment upgrades, migrations, and decommissioning activities as required
Conduct visual inspections and basic troubleshooting for hardware and connectivity issues
Manage inventory and ensure proper storage and tracking of equipment
Provide on-site support for system reboots, hardware replacements, and other hands-on tasks at the direction of remote IT teams
Collaborate with team members to execute data center service requests accurately and efficiently
Document activities and asset changes in ticketing systems or asset management databases
Follow safety and operational protocols to maintain the security and integrity of the data center

Requirements:

Proven experience in IT support, data center operations, or as a Field Technician
Familiarity with physical layer components, including cabling, power, and network equipment
Strong understanding of data center best practices, including cable management and ESD (electrostatic discharge) precautions
Basic knowledge of networking and server hardware
Excellent communication and problem-solving skills
Ability to lift heavy equipment (up to 50 lbs) and work in confined spaces when necessary
Willingness to work flexible schedules, including evenings, weekends, and on-call shifts when required

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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