Software Implementation Analyst, Robert Half

Software Implementation Analyst

Robert Half

Location:

United States, Indianapolis

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products.

Job Responsibility:

Configure and test solutions to ensure they meet client requirements
Act as a project manager for solution delivery, overseeing the project from inception to completion
Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features
Identify opportunities for account growth and upsell services by showcasing the value we provide
Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients
Communicate solutions to clients clearly through various communication channels
Collaborate with product and engineering teams to troubleshoot and resolve implementation issues
Continuously expand product knowledge and stay updated on emerging technologies
Develop project scopes by gathering technical requirements and understanding timelines and deliverables
Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion

Requirements:

Proficiency in Qualtrics tool for project management and issue tracking
Familiarity with Citrix Technologies
Knowledge of Cloud Technologies
Experience with IBM tools and software
Understanding of Linux Technologies
Experience with AB Testing
Skills in Active Directory
Proficiency in Agile Scrum methodology
Familiarity with Backup Technologies
Ability to create Business Requirement Documents
Experience with Qualtrics
Proficiency in Microsoft SQL
Knowledge of Power BI
Strong client communication skills
Demonstrated client engagement skills

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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