Solutions Engineer, T-Mobile

T-Mobile

Location:

United States, Norton

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

112500.00 - 202900.00 USD / Year

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Job Description:

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.

Job Responsibility:

Aligns to support an SMB sales team in-market
Participate in customer meetings, primarily face to face
Facilitate coverage analysis and review with customers
Discuss and assist with processing In-Building coverage requests
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans
Demonstrate wireless devices and solutions to customers
Provide RFP technical input
Strategize with Sales team to improve Regional/National sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots
Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector
Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets, mobile hotspots, tablets, and key wireless devices
Wireless-related Value-Added Solutions
High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies
Ensure a positive customer experience
Assist w/ high-level support and troubleshooting
Open tickets and engage appropriate support resources
Train Sales on technical topics, product updates, Tech Talks
Customer Trainings
Product/Network/Marketing road-show webinars
Provides Training and Mentoring to Associate SEs as required

Requirements:

High School Diploma/GED
Bachelor's Degree STEM area of study strongly preferred
4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
Experience supporting Enterprise and Public Sector accounts
Technical Leadership
Project Management
Excellent oral and written communications
strong interpersonal skills
Sales Experience with Sales Methodologies
Applications Proficiency with business application software
Strategic Leadership Ability to provide strategic direction in a leadership role
Technical Presentations Ability to create and deliver technical presentations
Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)

Nice to have:

Experience supporting Enterprise and Public Sector accounts
Project Management
Sales Experience with Sales Methodologies

What we offer:

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Solutions Engineer