Specialist Assessor, Randstad

Randstad

Location:

Australia, Sydney

Category:

Customer Service

Contract Type:

Not provided

Salary:

37.33 AUD / Hour

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Job Description:

NSW Government is looking for multiple Specialist Assessors to join them for a 3 month contract to assist with grants to those affected by natural disasters. As a Specialist Assessor, you will be responsible for conducting thorough and timely assessments of grant applications. You will ensure compliance with eligibility criteria and provide payment support for grants, rebates, and vouchers to assist individuals and communities impacted by disasters and emergencies.

Job Responsibility:

Undertake assessments on matters referred to make accountable determinations to facilitate appropriate client/customers outcomes by applying relevant knowledge, legislation, regulations and procedures
Provide timely and accurate information and advice to customers on determination outcome of matters referred to ensure a positive customer experience
Provide administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency to support quality customer service outcomes
Support customers with a variety of complex issues, gather and determine outcomes, and communicate these outcomes to the customers

Requirements:

Self-motivated who can work independently and as part of a team
Experience in customer service
Experience in grants, rebates and vouchers administration is preferable, but not necessary
Experience using Salesforce and Genesys is preferable
Must haves: Empathy/clear communication style & great customer service

Nice to have:

Experience in grants, rebates and vouchers administration
Experience using Salesforce and Genesys

What we offer:

Access to benefits platforms with discounts at major retailers
3 weekly pay runs
Exclusive access to roles before they go to market
Employee assistance programme, including counselling services

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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