Specialist, Fraud Operations, T-Mobile

Specialist, Fraud Operations

T-Mobile

Location:

United States, Allentown

Category:

Finance

Contract Type:

Employment contract

Salary:

17.89 - 32.26 USD / Hour

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Job Description:

As a Fraud Operations Specialist you will perform a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), consumer credit analysis, third party and government resources, specific reports, etc.; interpret, organize and compile data applying sophisticated investigative and analytical techniques to determine account status and pursue investigation closure according to findings; may be responsible for all non-automated adjustment processes including add-on fraud and unauthorized handsets; sending and receiving departmental requested correspondences to and from victims of fraud

Job Responsibility:

Perform in-depth account investigation and analysis and effectively analyze, compile, organize and interpret data from multiple investigation resources
responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft
coordinate with loss prevention and corporate investigations, when applicable, to pursue dealer audits and identification of fraud trends
act as liaison for general law enforcement inquiries regarding an investigation or fraudulent account
advise proper contact processes
actively evaluate policy and processes and recommend policy and efficiency improvements

Requirements:

High School Diploma/GED
less than 2 years experience in the wireless industry
prior experience in fraud investigation or closely related field preferred
Microsoft Office
intermediate MS Excel experience - including pivot tables and v-lookups
analytics
strong written and verbal communications skills
ability to provide support over phone and email
legally authorized to work in the United States
at least 18 years of age

Nice to have:

Prior experience in fraud investigation or closely related field
fraud investigation

What we offer:

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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