Sr Business Analysis Manager, T-Mobile

Sr Business Analysis Manager

T-Mobile

Location:

United States, Bellevue

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Customer Care Demand Planning Team within the Consumer Group organization is looking for an energetic, self-directed, and detail oriented candidate for the position of Sr. Business Analysis Manager, Demand Planning. This individual contributor provides key insights to leaders on underlying drivers of forecast variance, supports post-mortem analysis, and evaluates impacts to the Customer Care organization from T-Mobile Projects & Initiatives to ensure appropriate staffing globally, optimize customer experience, and deliver on strategic planning and performance goals. This role is highly visible and requires robust partnership and collaboration with partners across multiple departments in the organization. The ideal candidate should possess a strong analytical background, apply data to derive conclusions and clear recommendations, and thrive in a fast-paced environment. Communication of complex issues in simple terms, comfort with ambiguity, and the ability to work under pressure/tight timelines are essential to success in this position.

Job Responsibility:

Construct complex models to drive long range forecasts, staffing recommendations, and strategic decisions
Perform post-mortem analyses to determine effect of key business decisions
Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance
Act as a leader within project teams to identify risks and opportunities and align to organizational goals
Develop Executive Level presentations and influence leadership through fact-based analysis
Build strong cross-functional relationships and partner with Customer Experience, Marketing, and other support teams
Collaborate with Insights & Analytics and Forecasting teams to drive continuous process improvement
Coach, mentor, and develop members of the Resource Planning team

Requirements:

Bachelor's Degree Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
Strong Financial Modeling skills
Proven experience with Business Case development
7+ years in an analytical role
Proficiency in Microsoft Office with an emphasis on Excel
Project Management experience
Advanced Excel skills
SQL/ Teradata / Relational Database experience
Experience with the development of mathematical models
Some knowledge of statistics
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Telecommunication experience

What we offer:

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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