Sr Mobile Expert, T-Mobile

T-Mobile

Location:

United States, Trenton

Category:

-

Contract Type:

Employment contract

Salary:

29.50 USD / Hour

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Job Description:

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.

Job Responsibility:

Sells appropriate products, features, and services based on customer needs
Resolves customer pain points in one interaction utilizing in-store systems and digital tools
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
Consistently leverages digital tools in interactions and onboarding
Works collaboratively to build and contribute to a culture of sales and service

Requirements:

High School Diploma/GED
Retail: 12+ mos. Neighborhood Mobile Expert
Care: Elite Expert, Account Care Preferred
Care: Elite Expert, Technical Care Preferred
Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
Retail Sales Retail experience in high volume environment and ability to work in varied environments
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail
Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required
Success in resolving sales and customer service pain points
Consistently performs above company average in sales metrics
Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
Passionate about people, teams, and our Un-carrier values
Pass certification and quarterly re-certification process

Nice to have:

Bilingual, Spanish Preferred
Success in resolving sales and customer service pain points
Consistently performs above company average in sales metrics
Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
Passionate about people, teams, and our Un-carrier values

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sr Mobile Expert