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This global role is part of the central Services, Markets and Banking Fraud Management team, which is a First Line of Defence function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This role will be responsible for defining the end-to end external fraud risk response and strategy, while supporting each business to develop processes and protocols to manage fraud-related client or operational risk incidents across the fraud lifecycle (Protection, Detection, Response).
Job Responsibility:
Partner with business to define strategic roadmaps and priorities to manage and mitigate the operational, compliance and regulatory risks associated with Fraud
Collaborate with partners within the Fraud team and Business Risk teams to define requirements and develop processes that ensure E2E coverage and cohesion of capabilities across the fraud lifecycle
Work with Project Management partners in the Fraud Management team and Business sponsors to articulate strategy and data/reporting requirements for implementation with Technology
Provide client advisory and support client engagement, acting as a conduit for client feedback and requirements to internal teams
Support creation and delivery of internal and external Fraud collateral and awareness material
Remain abreast with regulatory and industry developments related to fraud and financial crime
Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking
Advise Business on evaluation, design and implementation of controls
Support and drive incident management and fraud response protocols
Establish network and followership within and outside Fraud functions to actively drive cross-functional collaboration, breaking down silos and establishing credibility
Requirements:
Bachelor’s degree or equivalent work experience
10+ years experience working in Financial Institutions
Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management functions preferred
Project Management Certifications a bonus
Strong grasp of Citi’s wholesale banking product suite, particularly payments
Understanding of Citi systems and architecture beneficial
Incident management experience beneficial
Strong knowledge or interest in fraud regulatory landscape and industry developments globally
Strong understanding of risk and controls, with the ability to identify risks proactively
Confidence with data analytics and visualisation
Demonstrated experience in building out new functionalities and processes as part of transformation programmes
Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups
Capable of multi-tasking and prioritising in a dynamic environment
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