Sr. Solutions Engineer, ITSM West, Atlassian

Sr. Solutions Engineer, ITSM West

Atlassian

Location:

United States

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We’re looking for a Sr. Solutions Engineer to expand our growing business and ITSM Specialist team in the US (West). Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Job Responsibility:

Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
Work closely together with our cross-functional teams to drive the customer journey
Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
Partner with sales management to align the overall account plan and customer outcomes
Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
Work with product management to advance Atlassian’s product line and provide customer feedback

Requirements:

5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done
You have experience selling ITSM solutions, helping customers manage and deliver IT services
You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful
You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs

What we offer:

health coverage
paid volunteer days
wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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