Storage Admin, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the Productivity Measure of the team
Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes
May lead or participate in a Change Advisory Board
Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Storage, SAN, Compute, Java
Adequate knowledge on HPE storage (Nimble, 3PAR, Primera, MSA)
Firmware and management experience on above Storage & Servers
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Troubleshooting performance related issues on HW and Operating system
Ready to work in 24x7 rotational shifts and on weekends
Good written and verbal communication skills
Zeal for solving customer issues
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

Certification on SAN, Storage
Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Storage Admin