Storage L3 Support Engineer

• Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting
• Adequate knowledge on HPE storage (Alletra MP, Nimble, 3PAR, Primera, MSA)
• Firmware and management experience on above Storage & Servers
• Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Troubleshooting performance related issues on HW and Operating system
• Should be ready to work in 24x7 rotational shifts and on weekends
• Good written and verbal communication skills (Mandatory)
• Zeal for going the extra mile to solve customer issues
• Complex troubleshooting experience and Logical Problem-solving approach
• Ability to work in a Solution environment, collaborating across Technology Teams

• Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Storage, SAN, Compute
• Adequate knowledge on HPE storage (Alletra MP, Nimble, 3PAR, Primera, MSA)
• Firmware and management experience on above Storage & Servers
• Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Troubleshooting performance related issues on HW and Operating system
• Should be ready to work in 24x7 rotational shifts and on weekends
• Good written and verbal communication skills (Mandatory)
• Zeal for going the extra mile to solve customer issues
• Complex troubleshooting experience and Logical Problem-solving approach
• Ability to work in a Solution environment, collaborating across Technology Teams
• Bachelor’s degree in Engineering (or Equivalent)
• Experience: Minimum 6-7 years of experience in Storage administration support
• Should possess strong knowledge of Storage, SAN, Compute, Object/Block/File Storage technology and good understanding of Parallel & distributed file system
• Flexible to work in 24X7 support environment
• ITIL certification is an added advantage

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Diversity, Inclusion & Belonging