Store Associate, CVS Health

CVS Health

Location:

United States, Chicago

Category:

Customer Service

Contract Type:

Employment contract

Salary:

16.30 USD / Hour

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Job Description:

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.

Job Responsibility:

Operate a cash register including cash transactions, checks, charges
Follow company policies and procedures regarding cash register performance
Request additional help when needed to increase customer satisfaction
Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
Price merchandise utilizing price guns
Store cleanliness: break area and rest rooms
vacuum
dust/face
clean windows
rubbish removal
exterior maintenance
sweeping
Stock shelves
Complete price changes: document counts, utilize price guns
Answer the telephone using the appropriate greeting
Process photofinishing orders
Maintain check-out area: fill register supplies, bags
wipe counter tops
Issue rainchecks when requested
React to potential shoplifters following company guidelines
Maintain customer/patient confidentiality
Maintain card department: order, stock, inventory, signing
Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
Reset departments/end caps following POGs
Display and sign weekly, promotional and seasonal merchandise
Prepare damages: document counts and item numbers, seal trays
In-store signing, including: shelves, displays, dump baskets, windows, ceiling
Assist Pharmacy personnel when needed
Complete minor in-store repairs i.e., carriage poles, change light bulbs
Work out reserve stock
Assist customers with large purchases (taking out to vehicle)
Unload and load trays/cases - 35 pound maximum to a height of 4 feet
Move trays/cases from one location to another
Support scheduling activities according to the needs of the business and workflow model
Complete all required training programs
Communicate with field management and corporate any required reporting

Requirements:

Must be at least 16 years of age
Licensure requirements vary by state
Must have the ability to perform the following tasks: Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Comply with all federal and state laws, rules and regulations
Comply with CVS policy and procedures at all times
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, labeling of prescriptions
Resolve Third Party rejections and complete any manual claim forms
Perform all register transactions, in adherence of CVS policy and procedures
Bag merchandise upon completion of sale
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
Complete Prescription Pick-Up Log, validate customer address
Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Participate in all required store operational meetings
Maintain a clean, organized and professional pharmacy department, according to CVS standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment
Pull outdated, damaged and recalled merchandise and prepare for return
Assist with putting away drug orders (except CIIs) as permitted by law

What we offer:

medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
fully-paid term life insurance plan
short-term and long term disability benefits
numerous well-being programs
education assistance
free development courses
CVS store discount
discount programs with participating partners
Paid Time Off (PTO)
vacation pay
paid holidays

Additional Information:

Job Posted:

March 24, 2025

Expiration:

May 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Store Associate

CVS Health

Location: United States, Chicago

Category: Customer Service

Contract Type: Employment contract