Store-in-Store Manager, T-Mobile

T-Mobile

Location:

United States, Chillicothe

Category:

-

Contract Type:

Not provided

Salary:

62400.00 - 112600.00 USD / Year

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Job Description:

The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.

Job Responsibility:

Leadership: Responsible for infusing every Mobile Expert with a passion for its customers
Complete observations of Mobile Experts’ interactions with customers
Effectively manage customer flow/wait time
Keep current on products, services and promotions
Create competitive best practices amongst the Mobile Expert team
Ensure team knowledge of store systems
Deliver financial results based on key performance indicators
Manage discounting and credits
Responsible for overall customer experience, sales, labor, service, growth, and revenue
Lead store operations, opening/closing procedures
Supervises sales team, including one-on-one coaching, syncs, on-going feedback, recruiting, development, performance management, and scheduling
Lead by example, staying up to date on the latest products, services, training, and leadership best practices
Assist in maintaining the quality of the overall store-in-store environment
Sales and Customer Engagement: Proactively engages with a broad range of customers in a highly visible and energetic retail environment
Make customers feel comfortable and welcomed into the T-Mobile environment
Consistently leverage digital tools during customer interactions and the onboarding process
Identify customer needs and use solution-based selling techniques
Complete training on the T-Mobile Store-in-Store experience, new skills, products and processes
Follow-up with customers, build and grow a sales funnel and book of business
Account Partnership: Build strong relationships with Store-in-Store partner leadership
Create lasting partnership with Store-in-Store partner sales teams

Requirements:

High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
2-4 years Management experience in retail sales Required
2-4 years Sales & sales management experience Required
Communication
Microsoft Office
Store Management
Store Operations
Customer Service
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Store-in-Store Manager