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The Store Manager position at Circle K involves leadership and management responsibilities, overseeing store operations, and supervising employees. It focuses on organizing duties to ensure the store meets company standards in cleanliness, customer service, safety, and inventory management. The role also includes training employees, handling finances, building relationships within the community, and promoting a positive image for the store.
Job Responsibility:
Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s)
recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on Company standards
maintains a professional and supportive image among subordinates and supervisor
schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
develops positive and professional relationships with all suppliers
promotes excellent service and resolves customer complaints in a timely, professional manner
prepares ongoing and timely performance appraisals for all employees, providing proper performance-based feedback
trains all employees ensuring that customer service, store image, and marketing execution meet Company standards
mentors employees on cash awareness and expectations to help reduce risk to the company
communicates effectively with store employees and Market Manager
evaluates and develops specific action plans to address store needs in order to reach objectives
manages financial operations including sales analysis and expense budgeting
Requirements:
High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred
ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc
a valid driver’s license and dependable transportation
ability to have open availability
ability to communicate (orally and in writing) in English
ability to perform essential duties and physical functions described above
ability to work in the conditions described below
ability to operate a motor vehicle
ability to sit for long periods of time
food server certificate (e.g., ServSafe) and food safety management certification may be required
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