Substitute Housekeeping Aide, Marriott Bonvoy

Substitute Housekeeping Aide

Marriott Bonvoy

Location:

United States, New York

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

29.16 - 38.88 USD / Hour

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Job Description:

The Substitute Housekeeping Aide at The Ritz-Carlton New York NoMad ensures the delivery of exceptional guest experiences by maintaining cleanliness and addressing guest requests. The role involves adhering to safety protocols, supporting team goals, and upholding the luxury service standards of The Ritz-Carlton.

Job Responsibility:

Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as the Employee Promise, Credo, and Service Values

Requirements:

Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Post caution signs
Contact other departments directly for urgent repairs
Deliver guest requests and set up furniture items in guest rooms as requested
Remove items from hallways and transport to service areas
Clean, maintain, and store cleaning equipment
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Properly store flammable materials
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Visually inspect tools, equipment, or machines
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces
Move up and down a ladder
Stand, sit, kneel, or walk for an extended period across an entire work shift
Perform other reasonable job duties as requested by Supervisors

Nice to have:

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Health care benefits
Retirement benefits
Earned paid time off and/or sick leave
Life insurance
Disability coverage
Other life and work wellness benefits

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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