Supervisor, Client Service Quality, Cox Enterprises

Cox Enterprises

Location:

United States, Phoenix, Arizona

Category:

Customer Service

Contract Type:

Employment contract

Salary:

59600.00 - 89400.00 USD / Year

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Job Description:

The Supervisor of Client Services is a servant leader responsible for creating and maintaining the highest level of team engagement, client experience, and profitability for their business. They are accountable for the entire logistics portfolio of services for their clients regardless of mode of transport - trucking, rail, local delivery, etc., inbound or outbound. This leader will train, develop, and coach their team and establish success criteria to ensure execution and delivery based on client expectations. The Supervisor of Client Services will maintain strong relationships with the clients and carrier partners they serve and ensure alignment across the entire organization.

Job Responsibility:

Supervises Client Services Team
Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office
Champion our LDM operating model and ensure team engagement and objectives are achieved
Establish a cadence of communication and touch points to ensure client expectations and performance metrics are clear and aligned across all team members with guidance from manager
Establish and deliver success criteria for achieving business goals and objectives
Introduce client transparency and reporting via various media (e.g. scorecards, VoC, etc.)
Partner with peers across Operations, and other Cox Automotive support teams to ensure that all aspects of their team are optimal
Demonstrate business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals
Support desired team member satisfaction, sales objectives, client experience and margin goals
Logistics sales and profitability: support/develop/implement plan to improve the following: - Process redesign, system and tool strategy and implementation, operating metrics tracking/ranking, incentive systems, partner with LDM

Requirements:

High school diploma/GED and 5 years’ experience in a related field
BS/BA degree in Business Administration, Supply Chain Management, Finance, Economics, or related discipline
5+ years automotive industry and/or logistics experience
3+ years leadership role
Proven change leader
Servant leader with proven ability to develop high performing teams
Demonstrated ability to operate effectively in highly matrixed environments
Demonstrated track record of assessing, developing, and empowering talent
Demonstrated track record of business analytics insights and cost management
Strong negotiation skills and the ability to influence others

Nice to have:

BS/BA degree in Business Administration, Supply Chain Management, Finance, Economics, or related discipline
5+ years automotive industry and/or logistics experience
3+ years leadership role
Proven change leader
Servant leader with proven ability to develop high performing teams
Demonstrated ability to operate effectively in highly matrixed environments
Demonstrated track record of assessing, developing, and empowering talent
Demonstrated track record of business analytics insights and cost management
Strong negotiation skills and the ability to influence others

What we offer:

Flexibility to take as much vacation with pay as deemed consistent with duties
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
generous compensation & bonus structure
free access to Care.com
funds to pay for classes, certifications or school
free access to Calm + counseling for mental wellbeing

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Supervisor, Client Service Quality