Supervisor-Front Desk, Marriott Bonvoy

Supervisor-Front Desk

Marriott Bonvoy

Location:

China, Shanghai

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Supervisor-Front Desk at Four Points by Sheraton Shanghai Daning is responsible for assisting staff with problem payments, processing guest check-ins, and ensuring guest satisfaction. The role involves coordinating with various departments, managing guest accounts, and assisting in employee management. The position requires a high school diploma or G.E.D. equivalent and at least 1 year of related work experience. The job is full-time and located in Shanghai, China.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins
Process all payment types
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Part of a united Four Points by Sheraton community
Supportive team environment
Opportunities for personal and professional growth

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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