Supervisor-Front Desk, Marriott Bonvoy

Supervisor-Front Desk

Marriott Bonvoy

Location:

China, Jiaxing

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Assist staff with expediting problem payments, follow up with guests, process check-ins and payments, set up accounts, anticipate sold-out situations, block rooms, coordinate with Housekeeping, review shift logs, count bank, assist management in various tasks, ensure adherence to quality standards, and perform other reasonable job duties as requested.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins
Process all payment types
Set up accurate accounts for each guest
Anticipate sold-out situations
Block rooms in the computer
Contact appropriate individual or department
Coordinate with Housekeeping
Review shift logs/daily memo books
Count bank at the beginning and end of shift
Balance and drop receipts
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Report accidents, injuries, and unsafe work conditions
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None license or certification required

What we offer:

Inclusive, people-first culture
Non-discrimination on any protected basis
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Join a portfolio of brands with Marriott International

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.