Supervisor-Marketing

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly. Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Promote awareness of brand image internally and externally
• Use sales techniques to maximize revenue
• Communicate with potential owners via telephone
• Encourage guests or callers to purchase or schedule preview package sales/tours
• Explain details and requirements related to attending a sales presentation
• Verify eligibility requirements for preview package sales/tours
• Determine and give complimentaries to guests
• Perform general office duties
• Assist management in training, evaluating, counseling, and motivating employees
• Follow all company policies and procedures
• Welcome and acknowledge all guests
• Develop and maintain positive working relationships
• Ensure adherence to quality expectations and standards
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience
• No license or certification required

• Opportunities to put guests at ease in a friendly, genuine, and approachable environment
• Part of a united Four Points by Sheraton community
• Supportive and inclusive culture
• Global team environment