Supervisor, Vehicle Operations Logistics, Cox Enterprises

Cox Enterprises

Location:

United States, Elkridge

Category:

Logistics

Contract Type:

Employment contract

Salary:

59700.00 - 89500.00 USD / Year

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Job Description:

This position manages the overall operation and administration of all vehicle check-in, inspection (ECR) functions (Dealer, Commercial, & Specialty), and photography. Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging.

Job Responsibility:

Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner
Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry
Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees and by providing educational opportunities
Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer
Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines
Actively engages all departments and management team within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible
Work with vehicle entry check-in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet Manheim key performance targets
Provides quality service and interacts with dealers to resolve customer complaints or any other problems that may arise
Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Ensures employee compliance with auction and government work rules
Provide motivation while coaching and counseling employees
Counsel and discipline employees, as necessary
Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers
Complete physical audits as prescribed by Manheim Inspections QA Program
Review arbitration results to identify training and or counseling needs
Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs
Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review
Perform Quality Audits to Manheim QA program standards
Adhere to Manheim and NAAA standards and policies
Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service
Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
Enforce all company policies and procedures related to employee and customer conduct.

Requirements:

High School Diploma/GED and 5 years’ experience in a related field (automotive shop preferred)
1+ year of experience in management, supervisory, or lead role
Experience in automobile industry or the Auction business
Strong communication and interaction skills
Competent supervisory and organizational skills
Experienced computer and software knowledge
Safe drivers needed
valid driver’s license required
Ability to drive vehicles with standard and automatic transmission
Regularly required to stand, walk, reach, talk and hear
Frequently required to stoop, kneel, crouch, bend, squat and climb
Manual dexterity, repetitive motion tasks
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

What we offer:

Generous compensation & bonus structure
Flexible time off policies
Amazing healthcare plans at low cost to you
Free access to Care.com
Funds to pay for classes, certifications or school
Free access to Calm + counseling for mental wellbeing.

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor, Vehicle Operations Logistics