Support Associate, Randstad

Support Associate

Randstad

Location:

Malaysia, Kuala Lumpur

Category:

Customer Service

Contract Type:

Employment contract

Salary:

3500.00 - 4000.00 MYR / Month

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Job Description:

An online employment marketplace connecting job seekers with employers, offering job search, resume posting, and career resources. It operates mainly in Australia, New Zealand, and parts of Asia, providing services for job advertising, talent recruitment, career advice, and training.

Job Responsibility:

Act as main frontliner of customer support —responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat
Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications
Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them
Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

Requirements:

Proficiency in speaking and writing Cantonese
Bachelor’s/College Degree in any field
Minimum of 2 years in a customer service/shared services role, handling emails and calls

What we offer:

Medical Insurance
Leave Entitlement

Additional Information:

Job Posted:

April 10, 2025

Expiration:

May 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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