Support Engineer 1, Atlassian

Support Engineer 1

Atlassian

Location:

India, Bengaluru

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

At Atlassian, Support Engineers provide technical support for enterprise clients and encourage a collaborative team-focused culture.

Job Responsibility:

Serve as an expert, communicating with customers and stakeholders on detailed technical matters
Providing progress updates to customers and their leadership
Communicating next steps
Advocate for the customer by representing their needs and perspectives to internal business and product teams
Assist global teammates in driving tickets in areas of expertise to resolution
Maintain and drive a team culture of improving technical knowledge
Take responsibility for tough situations and technical growth.

Requirements:

5+ years of experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting
Experience with operating systems (e.g., Linux, OS X, and Windows)
Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss)
Advanced relational database knowledge and experience with most common RDBMS (MySQL, Postgres, Oracle)
Advanced knowledge of version control systems such as Git/SVN
Serve as an expert, communicating with customers and stakeholders on detailed technical matters
Providing progress updates to customers and their leadership, and communicating next steps
Excellent communication skills to summarise work done
Good judgement about when you need to escalate to get support from other teams
Advocate for the customer by representing their needs and perspectives to internal business and product teams
Assist global teammates in driving tickets in areas of expertise to resolution
Maintain and drive a team culture of improving technical knowledge and taking responsibility for tough situations and technical growth.

Nice to have:

Good to have advanced knowledge of computer networking (communication and transfer protocols such as SSL and TLS, load balancers, DNS, proxies, firewalls, authentication and authorisation protocols)
Good to have knowledge and hands-on experience with SSO/SAML technologies and user management tools like Apache Directory Studio to manage LDAP and Active Directory
Familiarity with Containerisation technologies such as Docker, Kubernetes and cloud platforms like AWS, Azure, GCP
Good to have experience with software development practices such as continuous integration and delivery.

What we offer:

Health coverage
Paid volunteer days
Wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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