Support Engineer, Robert Half

Support Engineer

Robert Half

Location:

United States, Dover, NH

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Support Engineer, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and enhance support processes. This role requires strong problem-solving skills and technical expertise.

Job Responsibility:

Provide technical support via email, chat, phone, and ticketing systems
Diagnose and resolve hardware, software, and network-related issues
Document troubleshooting steps, solutions, and best practices in the knowledge base
Collaborate with engineering, product, and operations teams to improve product reliability and user experience
Assist in system monitoring, incident management, and root cause analysis
Train end-users and internal teams on troubleshooting and best practices
Stay up to date with industry trends, emerging technologies, and product updates

Requirements:

2+ years of experience in a technical support, help desk, or engineering role
Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals
Experience with troubleshooting software applications, databases, and APIs
Familiarity with ticketing systems like Zendesk, ServiceNow, or Jira
Excellent problem-solving and analytical skills
Strong communication and customer service skills
Experience with cloud platforms (AWS, Azure, or Google Cloud)
Familiarity with scripting languages (Python, Bash, or PowerShell)
Knowledge of ITIL frameworks and best practices
Experience with monitoring tools like Datadog, Splunk, or New Relic

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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