SVP - Program Management Senior Lead, Third Party Management, Citi

Citi

Location:

India, Chennai

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Third Party Management Program Execution (TPMPE) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.

Job Responsibility:

Adequate knowledge on various regulations
Ensure all controls performed in DD and OGM phases are designed and executed in line with the regulatory expectation
Engage with second and third line defence to enhance the control environment
Report control breaks identified and recommend control enhancements
Ensure all operational risks are assessed and mitigated
Establishment of an oversight group including Ops controls with weekly progress reports
Driving the completion of service performance reviews for Critical and Non-Critical Services
Automate the CEP Periodic Business Review process and implement
Assist in the development of TPM operating procedures and processes
Support the TPM Global Head of Quality Assurance with TPM-related Compliance Testing reviews
Liaise with TPM Site Heads globally to ensure sound and effective control activities
Support requests from regulators globally specific to the TPM activities
Support MCA Program and manage the execution of TPM MCA activities globally
Support Third Party Management governance committees
Liaise with the TPM Office Governance team and the Risk and Control teams
Ensure the TPM PE’s Book of Work and related processes remain in alignment with all applicable Citi-level Third Party Management-related Policies and Standards
Oversee the performance of monthly spot audits on select TPM activities globally
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes
Facilitating and coordinating with various Policy Owners in areas such as Records Management, Data Privacy, Information Security and Continuity of Business (CoB)
Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses
Looks for ways to improve the current process and share best practices with senior leadership
Participates in senior leadership meetings to analyze documentation and processes
Assists senior level management in gathering data and information for executive level reporting
Acts as SME to senior stakeholders and /or other team members
Coordinate with Internal and external Auditors and ensure timely and accurate submission of all deliverables
Demonstrate Strong knowledge about Third Party Lifecycle Management, Outsourcing Regulatory Guidance, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Drive team to identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects
Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
Work with Operations standards team to layout framework of new process
Drive and implement process changes in line with new emerging risks and regulatory requirements
Appropriately assess risk when business decisions are made
Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Driving compliance with applicable laws, rules and regulations
Adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices
Escalating, managing and reporting control issues with transparency
Effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Strong Audit / Regulatory management experience
Strong understanding of Citi’s Manager Control Assessment (MCA) Program and related policies and standards
Strong attention to detail with a solid risk and control background
Minimum 15+ years’ experience in financial services / Banking industry / Audits and Control domain
Preferred 10+ years of direct, relevant experience in Operational Risk management or Audit management
Knowledge of third-party management, risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Preferred external certification – CISA / CIA / CSCP / CPSM
Project Management and experience in process standardization & Automation

Nice to have:

Team management skills
Supply chain management experience
Master’s Degree
External certification – CISA / CIA / CSCP / CPSM

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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SVP - Program Management Senior Lead, Third Party Management