SVP, SMB Fraud Risk Sr Officer – Fraud Prevention, Citi

Citi

Location:

Malaysia, Kuala Lumpur

Category:

-

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This global role is a member of the Services, Markets and Banking Fraud Management team, which is a First Line of Defense function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This role will be responsible for defining the end-to end external fraud risk response and strategy, while supporting each business to develop processes and protocols to manage fraud-related client or operational risk incidents across the fraud lifecycle (Protection, Detection, Response).

Job Responsibility:

Partner with business to define strategic roadmaps and priorities to manage and mitigate the operational, compliance and regulatory risks associated with Fraud
Collaborate with partners within the Fraud team and Business Risk teams to define requirements and develop processes that ensure E2E coverage and cohesion of capabilities across the fraud lifecycle
Work with Project Management partners in the Fraud Management team and Business sponsors to articulate strategy and data/reporting requirements for implementation with Technology
Support and inform creation of preliminary fraud-related data analytics and visualization capabilities, identifying efficient and tactical enhancements to drive visibility
Provide client advisory and support client engagement, acting as a conduit for client feedback and requirements to internal teams
Support creation and delivery of internal and external Fraud collateral and awareness material
Remain abreast with regulatory and industry developments related to fraud and financial crime
Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking
Advise Business on evaluation, design and implementation of controls
Support and drive incident management and fraud response protocols
Provide though leadership and support the development of a Target Operating Model for Fraud Management
Establish relationships within and outside Fraud functions to actively drive cross-functional collaboration, breaking down silos and establishing credibility
Recommends appropriate controls which will maximize the return on investment
Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
Partners with the business to facilitate new product/service delivery
Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
Partners with Operations, Analytics and Process Integration Teams to coordinate actions to address Business and assists the Control group in the evaluation and management of Global policies and standards
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

10+ years in Financial Institutions
Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management preferred
Project Management Certifications a bonus
Strong grasp of Citi’s wholesale banking product suite, particularly payments
Understanding of Citi systems and architecture beneficial
Incident management experience beneficial
Strong knowledge or interest in fraud regulatory landscape and industry developments globally
Strong understanding of risk and controls, with the ability to identify risks proactively
Confidence with data analytics and visualization
Demonstrated experience in building out new functionalities and processes as part of transformation programs
Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups
Capable of multi-tasking and prioritizing in a dynamic environment
Bachelor’s/University degree, Master’s degree preferred

Nice to have:

Project Management Certifications
Understanding of Citi systems and architecture
Incident management experience

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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SVP, SMB Fraud Risk Sr Officer – Fraud Prevention