Synergy Specialist Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Pune

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The candidate provides Operate, Admin and Consulting support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. Responsible for resolving issues, implementing patches and security measures, and maintaining customer satisfaction. Must be experienced with enterprise servers, Linux systems, and relevant certifications. This role is hybrid with 2 days per week onsite in Pune.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes
May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 4-12 years of experience in Enterprise Servers and Linux technical support
Strong knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
Relevant certification on the latest track like HPUX / RHCSA / RHCE will be an added advantage
Flexible to work in 24X7 support environment
ITIL certification is an added advantage

Nice to have:

Relevant certification on the latest track like HPUX / RHCSA / RHCE
ITIL certification
Understanding of Rest API, Powershell, databases like SQL/Postgress
Administration and support on VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career investment programs
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Synergy Specialist Engineer