Team Lead, IT Support, KAYAK

Team Lead, IT Support

KAYAK

Location:

United States, Concord

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. This is a superb opportunity for the person with the right combination of hands on and leadership skills to work in a dynamic and innovative technology company. If you have an empathic approach, phenomenal conversational abilities, and a proactive mentality, we'd love to hear from you! This role will support our offices and employees in Concord, MA, Cambridge, MA, Norwalk, CT, Miami, FL, and remote North and South American employees.

Job Responsibility:

manage and prioritize the IT workload for the region, including support requests, new hire setup, hardware orders, video conference room management, office IT equipment support
handle some of the work personally
be the primary escalation point for US IT support and local teams and partners
work with the key collaborators to develop and improve processes for IT support
collaborate on IT strategy with the wider global IT team
travel to our other US offices from time to time as required

Requirements:

5 years of proven experience in IT support in a corporate environment
handling IT support requests in addition to managing, delegating, and advancing the requests if needed
collaboration tools like Slack and Zoom
MDM solutions, such as JAMF Pro and InTune
identity access management solutions like OKTA
technical IT processes like scripting, automation and CLI’s
solution driven mentality, particularly when faced with highly complex problems

What we offer:

company-paid therapy sessions through SpringHealth
company-paid subscription to HeadSpace
company-wide week off a year - the whole team fully recharges
no meeting Fridays
paid parental leave
generous paid vacation + time off for your birthday
paid volunteer time
development dollars
leadership development
access to thousands of on-demand e-learnings
travel discounts
employee resource groups
competitive retirement and health plans
free lunch 2 days per week
fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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