Team Leader – Customer Payments, Randstad

Randstad

Location:

Australia, Sydney

Category:

Customer Service

Contract Type:

Employment contract

Salary:

62.66 AUD / Hour

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Job Description:

The Team Leader will oversee a customer service team providing essential support to people and communities impacted by disasters and emergencies. This role demands strong leadership, excellent communication, and the ability to manage high volume workloads in a fast paced setting.

Job Responsibility:

Lead and coordinate a team, ensuring efficient workflows and service targets are met
Assess complex grant applications for eligibility and compliance
Conduct detailed enquiries, investigate cases, and adhere to regulatory requirements
Attend meetings with the Grants Manual Assessment Team and internal stakeholders
Prepare and review reports, work instructions, and documentation
Coach and train team members to enhance performance and build capability
Support successful project delivery
Communicate effectively with internal and external stakeholders
Collect, compile, and analyse data to inform decision making

Requirements:

Proven leadership experience managing teams of 10+ people in a high volume, customer focused environment
Exceptional communication skills and the ability to engage diverse stakeholders
A customer first approach with empathy and problem solving skills
Highly organised with the ability to multitask and meet deadlines
Preferred Systems: Salesforce, Genesys
Must Haves: Clear communication, empathy, strong customer service skills
Experience in grants, rebates, or voucher administration is a plus
Ability to work in an agile, fast paced environment, handling 200 300 applications per day

Nice to have:

Experience in grants, rebates, or voucher administration

What we offer:

Access to benefits platforms with discounts at major retailers
3 weekly pay runs
Exclusive access to roles before they go to market
Employee assistance programme, including counselling services

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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