Tech Support Specialist, Randstad

Tech Support Specialist

Randstad

Location:

Portugal, Lisbon

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Join our team to provide top-notch technical assistance and customer support for a leading small appliance brand.

Job Responsibility:

Offer first-class tech support to customers after sales for various domestic appliance brands
Assist customers via phone and email, acting as the first point of contact
Diagnose technical issues using 60 available processes and escalate complex cases when necessary
Improve customer satisfaction by proactively offering solutions (e.g., guiding customers through YouTube tutorials)
Provide product information, follow up on orders, handle minor repairs, and address complaints
Work with three different software programs during the support process

Requirements:

Fluency in Italian and English (spoken & written)
Preferably, previous experience in a call center
High school diploma or higher education
Strong problem-solving and communication skills
Cross-selling skills are a plus

Nice to have:

Cross-selling skills

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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