Technical Content Writer - Instructional Design, PagerDuty

PagerDuty

Location:

Canada, Toronto

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

77000.00 - 108000.00 CAD / Year

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Job Description:

The Technical Content Writer-Instructional Design will write training material for PagerDuty University’s on-demand learning, covering PagerDuty products and best practices. In this role, you will work with subject matter experts to understand each of the assigned training topics and scope out new projects. This role will be responsible for creating interactive product tours/demos, and writing storyboards for on-demand courses and standalone artifacts (PDFs, infographics, etc.). They will collaborate closely with Media Designers to produce original media assets for all on-demand content. To be successful in this role, the Technical Content Writer must stay up-to-date on all new feature releases and product messaging. This role is accountable for the quality and milestones of the final, shipped product.

Job Responsibility:

Develop a thorough understanding of the entire PagerDuty product portfolio and stay up to date on product changes and messaging
Translate complex technical concepts and features using plain language to make it accessible for new users
Create interactive product tours that appeal to a wide range of audiences with differing goals (e.g., pre- vs. post-sales, trialists, onboarding, retention and expansion, etc.)
Storyboard training content in an engaging manner for online course development (e.g., infographics, scripting for animations and video demos, etc)
Create screen captures of the PagerDuty platform for video demos and product tours
Manage the end-to-end design and development lifecycle, ensuring the successful delivery of project milestones and quarterly training roadmap
Regularly review student course evaluations and new product releases, revising content as needed to ensure it is accurate, engaging, and up-to-date
Perform thorough QA checks of all content before release and validate the accuracy of instructional content by testing it out on the PagerDuty platform
Write marketing material to promote the release of new content, including one-pagers, newsletters, social media, etc.

Requirements:

3+ years experience as a technical writer for a SaaS product, preferably for eLearning
Exceptional writing skills and attention to detail, with a solid command of grammar, spelling and punctuation
Tech savvy — ability to pick up technical concepts quickly and a willingness to get your hands dirty using and testing out the product
Ability to write effectively for different mediums (e.g., product tours, scripting for instructional videos & commercials, marketing materials)
Adaptability and strong organizational skills, with the ability to prioritize projects with competing deadlines
Demonstrated resourcefulness and intellectual curiosity to learn new things and find creative solutions to problems
Analytical mindset — able to dissect a complex topic and present the information to new users in a manner that’s easy to follow

Nice to have:

Experience using Navattic for product tours
solid understanding of adult learning principles

What we offer:

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Content Writer - Instructional Design