Technical Product Owner – Retail Solutions Back Office Europe

• Vendor management and SPOC for the key vendor
• Maintaining the product roadmap, together with key stakeholders delivering on the vision and strategy for the domain
• Collaborate with Solutions Architects, Product owners, product lead and subject matters experts in application team to define and prioritize new features
• Create and maintain dependency map, understands the applications and integrations involved in delivering on the full service/experience
• Continually develop features and the technical setup of the solution to simplify and optimize the operational setup
• Ensuring cost optimal solutions with low TCO, forecasting and cost management
• Lead and coordinate internal stakeholders in relation to introduction of new features and/or new processes, including securing UAT and end to end test of the service
• Secure stable and efficient operations while at the same time keeping the operational budget
• Secure proper release management
• Manage Incident flow and request handling cross suppliers and partners, as well as follow up service performance and SLA's – availability and incident resolution time
• Manage GDPR controls, user access, data retentions, PCI, SOX, Software updates and support OS patching
• Develop and implement appropriate monitoring & alarms for end-to-end service together with suppliers and internal partner
• 3rd/4th line support on Incident and follow up on root causes

• Bachelor’s and/or master’s degree in computer science or engineering is an advantage
• Good business understanding and commercial awareness
• Hands on experience with development lifecycle with requirements capture and testing for validation and verification
• Experience with outsourcing and vendor management
• Analytic and Structured
• Used to working independently, while at the same time has a team mentality and willingness to share knowledge and ideas in a productive manner
• Experience in establishing KPI’s for IT services
• Experience in ITIL and ITSM principles and processes
• Excellent communication skills in English – both verbal and written
• Experience with working in a distributed organization
• Fuel retail tech background will be an advantage
• Some travel must be expected

Fuel retail tech background will be an advantage

• Diverse and inclusive culture
• Not judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status