Technical Services Supervisor, Baxter

Baxter

Location:

United States, Shelbyville

Category:

-

Contract Type:

Employment contract

Salary:

80000.00 - 120000.00 USD / Year

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Job Description:

The Service Operations Supervisor will provide direct supervision, leadership, coaching, and daily direction for assigned service location. Site responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements for assigned location.

Job Responsibility:

Facilitate and attend monthly safety meetings
Demonstrate a proactive approach to safety awareness and compliance
Sustain a clean and safe work environment, including 5S activities
Ensure safety training, meeting and medical testing requirements are kept up to date
ensure that standard work is followed
Successfully complete all required safety and compliance learning modules on a timely basis
Ensure all assigned staff complete all required safety and compliance learning modules on a timely basis
Identify safety concerns and correct as necessary
Select, train, and ensure optimum team performance
Create an environment that supports a diverse work group
Establish good working relationships with sales team, as well as with other departments, external customers, and suppliers
Development of staff and self through regular meetings and one-to-one interfacing
Maintain a high-performance workforce
Execute change initiatives
Create environment for open, continuous, and proactive communication
Ability to conduct effective, oral presentations of information to customers and coworkers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross-training of coworkers to complete both service center and field functions
Direct responsibility for assigned site inventory accuracy
Ensure quick and accurate work order completion
Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies
Support the implementation of all continuous improvement initiatives
Directly responsible for the achievement of all key and operational measures at assigned location
Prepare business cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements
Direct responsibility for service revenue generation and compliance of service contract performance
Ensure effective and efficient utilization of all resources and assets
Initiate and monitor all local expense controls
Ensure the appropriate utilization and optimal deployment of all parts and equipment
Achieve customer satisfaction through related metrics
Work with sales team to present business reviews to customers as needed
Identify and resolve problems, effectively and expeditiously
Develop and maintain effective relationships with internal and external customers

Requirements:

Bachelor’s degree is preferred, OR Associate degree plus 5 years of experience in field service-related role, OR minimum of 8 or more years’ experience in field service-related role, if no degree
Previous supervisory or team leadership experience required
Previous experience working with medical devices in a hands-on environment preferred
Experience working with FDA regulated products preferred
Ability to communicate vision and align staff performance
establish goals and standards for staff
build customer relationships
work as a team player with others
coach and develop staff
recognize and reward staff performance
and follow-up and follow through on commitments and self and staff work assignments
Adapts to new technologies and is comfortable with Microsoft Office
Valid driver’s license and driving record that meets company standards and state requirements
Schedule flexibility/on-call as required
Occasional overnight travel may be required
Good written and verbal communication skills
Identify problems and implement solutions, work independently, manage time effectively, and resolve conflict
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc
Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc
The noise level in the work environment is usually moderate
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials
Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots
Must comply with Baxter infection control policies

Nice to have:

Previous experience working with medical devices in a hands-on environment
Experience working with FDA regulated products

What we offer:

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Services Supervisor