Technical Solution Consultant, Hewlett Packard Enterprise

Technical Solution Consultant

Hewlett Packard Enterprise

Location:

Singapore, Central Singapore

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role involves providing remote technical support and resolving customer problems, with a focus on HPE Storage products and Hybrid cloud computing. The consultant will work closely with customers and internal teams to ensure fast problem resolution and improve customer IT infrastructure.

Job Responsibility:

Provide technical support end-end and resolve customer problems diagnosing the customer incident and logs analysis
Thorough knowledge of solution customer’s IT/business environment while dealing with the critical issues and any solutions proposed should be based on the customer business requirements
Technical leadership for incident analysis, incident management and root cause analysis
Playing a consultant’s role keeping customer informed about the recovery plans, convincing customer of the cause to the incident occurred, able to put in place action plans to prevent similar issues in future and work closely with the account team to improve the customer’s IT infrastructure & practices thereby meeting the customer’s uptime goals
Able to understand the customer incident holistically, drive the incident resolution such that the customer experience and meeting the customer expectations always the top priority
Engage and lead the additional HPE technical resources (peer Engineers, HPE Engineering, field engineers, management, 3rd party vendors if applicable) to provide fast problem resolution
Assisting the account team with complex proactive tasks, change management and any new projects within the account

Requirements:

Bachelor’s degree in computer science/engineering or related field
Minimum 3-5 years’ experience in HPE Storage products (3PAR/Primera storage arrays, MSA, Brocade SAN, StoreOnce, Alletra/Nimble storage)
Experience in HPE Hybrid cloud computing (HPE enterprise servers hardware/Solution knowledge)
Exposure to Virtualization: Broadcom vSphere, Linux, Microsoft technologies - an added advantage
Proven collaboration and effective communicator to internal and external customers
Advanced troubleshooting skills in heterogeneous environment
Able to lead and drive the complex problems

Nice to have:

Proven collaboration and effective communicator to internal and external customers
Advanced troubleshooting skills in heterogeneous environment
Able to lead and drive the complex problems

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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