Technical Support Analyst

• Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
• Ensures current systems are in compliance with Company system standards
• Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
• Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
• Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
• Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
• Provides applicable written communications to all the offices Associates from time to time
• Is responsible for the maintenance and completion of all establish checklists as and when required
• Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

• 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
• Information Technology related job experience, hospitality experience is beneficial
• Analytical skills
• Problem solving
• Computer skills
• Learning
• Interpersonal skills
• Diversity relations
• Communications
• Electronic communication
• Applied reading
• Communication
• Listening
• Integrity
• Dependability
• Positive demeanor
• Safety orientation
• Organization
• Multi-tasking
• Time management
• Help desk
• Hardware
• Network administration
• Security
• Network applications
• System administration/monitoring
• Client/Server application
• LAN and WAN administration
• Server system
• Network support

hospitality experience

• Equal opportunity employer
• Inclusive, people-first culture
• Opportunity for associates to grow and succeed