Technical Support Engineer Graduate, Hewlett Packard Enterprise

Technical Support Engineer Graduate

Hewlett Packard Enterprise

Location:

United States, Alpharetta

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

53600.00 - 122800.00 USD / Year

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Job Description:

HPE’s Global NonStop Solution Centre (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE’s NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Job Responsibility:

Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
Developing strategies and procedures to improve performance of customer environments
Performing root cause analysis and provide post incident reports
Applying subject matter knowledge to solve complex technical problems

Requirements:

Completed Bachelor's Degree in Computer Science, Software Engineering or related field
Self-starter with ability to always remain professional and courteous with customers
Proficient verbal and written communication skills in languages to be supported
Troubleshooting skills in a technical environment
Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
Experience with basic programming languages (Python, C++, etc.)

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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