Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:

Spain, Madrid

Category:

-

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You’ll be part of our Graduate Program in HPE’s Global NonStop Solution Centre (GNSC). The GNSC provides global, mission-critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE’s NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Job Responsibility:

Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
Developing strategies and procedures to improve performance of customer environments
Performing root cause analysis and provide post incident reports
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

Requirements:

Degree in Computer Science or related area of study
In addition to English and Spanish, experience with a second European language is desirable: preferably German, French or Italian

Nice to have:

Ability to always remain professional and courteous with customers
Exceptional communication and presentation skills in languages to be supported
A collaborative, solution-focused spirit and overall sense of urgency
The drive to seek out what’s next and to deliver exceptional results
The desire to embrace new ideas and fresh thinking and seek out ideas different than your own
Experience as an active leader on campus who strives to make a positive impact on the world
Comfort with working in a hybrid (virtual and face-to-face) environment
Knowledge or experience of Programming languages: C, C++, Python, SQL and Java
Unix, Linux
Cloud computing

What we offer:

Initial extensive onboarding to support you with adjusting into the role
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative
Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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