Technical Support Specialist, 6sense

Technical Support Specialist

6sense

Location:

India, Bengaluru, Karnataka

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Responsibility:

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Requirements:

3-8 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems Zendesk and JIRA a plus

Nice to have:

Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems Zendesk and JIRA a plus

What we offer:

Full-time employees can take advantage of health coverage
paid parental leave
generous paid time-off and holidays
quarterly self-care days off
stock options
equipment and support for work
numerous learning and development initiatives including access to our LinkedIn Learning platform
quarterly wellness education sessions
wellness days
ERG-hosted events

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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