Technical Support Specialist, Robert Half

Technical Support Specialist

Robert Half

Location:

United States, Gainesville

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role functions within the SaaS industry, where you will be expected to provide exceptional service and support to our clients, focusing on SaaS application assistance.

Job Responsibility:

Ensure the prompt and accurate troubleshooting of SaaS applications
Work in collaboration with development teams to identify and rectify software glitches
Carry out regular maintenance and updates on systems
Monitor the performance of applications and troubleshoot issues as they occur
Maintain an accurate record of support activities and documentation
Develop and deliver user training along with creating support documentation
Assist in the deployment of new applications and updates, ensuring system security and data integrity
Coordinate with third-party vendors for application support
Execute root cause analysis for recurring issues and contribute to continuous improvement initiatives
Manage user accounts and permissions, maintaining compliance with company policies and procedures
Gather and report on application performance metrics
Stay updated with the latest industry trends and technologies, and provide feedback to development teams to enhance application functionality

Requirements:

Minimum of 2 years of experience in a technical support role
Demonstrated proficiency in customer service
Experience in debugging software
Basic troubleshooting skills
Experience in application support

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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