Technical Support Specialist, Randstad

Randstad

Location:

Portugal, Lisbon

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Are you a tech enthusiast with a knack for problem-solving and fluent German? Do you thrive on helping others navigate the digital world? If you're ready to turn your passion into a rewarding career, we have an exciting opportunity for you! Imagine being part of a team that supports users of one of the world's leading Search Engine Platforms. You'll be the go-to expert, providing technical assistance and valuable feedback to enhance their online experience. Join us and contribute to a project that impacts millions of users globally!

Job Responsibility:

Respond to customer requests via phone, email, chat, social media, and messaging channels
Provide pre-sales information, general inquiries, and in-depth technical support
Maintain a consistent and professional brand voice in all interactions, both private and public
Escalate complex issues to higher support tiers for timely resolution
Collaborate with technicians to resolve help tickets efficiently
Manage an individual ticket queue and follow management direction to ensure timely resolutions
Work flexible hours, including evenings, weekends, and holidays, to meet customer needs
Review and provide feedback on help content to enhance user understanding

Requirements:

Proficient in German and English, both oral and written (essential)
Previous experience in a call center environment (preferred)
High school diploma or equivalent
higher education degree (a plus)
Knowledge of technical troubleshooting methods (a bonus)
Strong ability to diagnose and resolve technical issues
Excellent verbal and written communication skills
A passion for providing exceptional customer service
Ability to work in a fast-paced environment and adapt to changing priorities

Nice to have:

Knowledge of technical troubleshooting methods
Higher education degree

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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