Technical Support Team Lead, Robert Half

Technical Support Team Lead

Robert Half

Location:

United States, Portsmouth, NH

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is looking for a Technical Support Team Lead for a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

Job Responsibility:

Lead and manage the service desk team to ensure the delivery of high-quality technical support to external clients
Provide escalation support for Windows, Microsoft Office, LAN/WAN networks, hardware, desktop operating systems, and a variety of other applications
Providing leadership and guidance through team building, training, and coaching, fostering a passion for customer service and building strong, long-term customer relationships
Utilizing statistical analysis to enhance quality and efficiency, monitoring Key Performance Indicators against industry best practices, and innovating policies and procedures for improved service delivery

Requirements:

Experience supporting Windows OS, networked and local printers, and business applications
2+ years of experience managing or leading a technical support team
Excellent troubleshooting skills
Industry certifications
Demonstrates the capability to manage daily activities of others, offering constructive feedback and direction
Proficient in writing and delivering performance reviews to subordinates
Basic TCP/IP networking concepts
Experience with IT support ticketing systems

Nice to have:

Cisco Technologies
Cloud Technologies
ITSM
Active Directory
Computer Hardware
Configuration Management
Deployments
Deskside Support
Microsoft Exchange
Microsoft Azure
Team Management
Microsoft Windows
MS Office 365

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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